Arik Air, Air France Tops NCAA's Customer Complaint Chart

Arik Air, Air France Top The List On NCAA Customer Complaint Chart.

Nigerian Civil Aviation Authority, NCAA, released summary reports of complaints against international and domestic airlines for the months of January, February and March 2016. In January, 1,282 flights were operated by 35 airlines; Aero, African World, Air Cote d’Ivoire, Air France, Alitalia, Altas Air, Arik, ASKY, British Airways, Camair-Co, Cronos Air, Dana, Delta Air, Egypt Air, Emirates, Ethiopian Air, Etihad, Gambia Bird, Iberia and Kenya Airways. Others are KLM, Lufthansa, Max Air, Medview, Middle East Airlines, Qatar, Royal Air Maroc, Royal Jordan, Rwandair, Saudi Air, Sudan Air, South African Airways, Turkish Air, United and Virgin Atlantic Airways.

The report show that, Arik tops the chart with 205 flights and 96 delays,with three cancelled flights, 27,791 total number of inbound passengers, 33,055 number of outbound passengers, 28 unresolved complaints and compensation.

French carrier, Air France is top with highest number of pilferage and discourtesy. 104 cases were recorded, involving pilfering of passengers’ luggage. Air France had 81 flights in January, 31 delayed flights, although no cancelled flights, 133 unresolved complaints and inability to compensate travellers were recorded. The airline had 17,294 inbound passengers, 18,197 outbound passengers, while 361 missing baggage were found.

Emirates Airlines took a high stand at number of inbound and outbound passengers. The airline recorded 35,774 inbound passengers and 36,627 outbound passengers, making the airline highest revenue earner, followed by British Airways. Emirates recorded a total number of inbound passengers recorded by the 35 carriers was 221,136, while 242,711 departed the country’s airport, 1,282 flights operated on international routes, 5,399 flights operated on domestic routes.

Eight domestic airlines in operation operated 5,399 flights, recorded 3,029 delays, 120 cancelled flights with 346,579 inbound passengers and 367,558 outbound passengers.

For the month of February, 1,251 flights operated on international routes, while 5,143 flights operated on domestic routes. For the month under review, all the international airlines operated 1,251. They recorded 489 delays, eight cancellations, 571 missing baggage, 275 pilferage, 1,23, 572 inbound passengers and 138, 855 outbound passengers.

For domestic airlines, eight carriers operated 5,143 flights and recorded 2,634 delays. Sixty six cancellations were recorded. Total number of inbound passengers stands at 323,489, while outbound passengers stands at 340, 413.

On domestic route, Aero Contractors operated 840 flights in February. The airline recorded 557 delays, 28 cancelled flights, 56,186 inbound passengers and 60,227 outbound passengers.

Arik had the highest number of flight operated with 1,779 in the month of February; 866 delayed and 28 cancelled flights. The company had 98,010 inbound passengers and 102, 103 outbound passengers. Collectively, Aero, Arik, Azman Air, Dana, Medview, Overland, First Nation and Air Peace operated 5,143 flights and 2,634 flight delays. For March 2016, 1,508 flights operated on international routes, while 4,892 flights operated on domestic routes.